Help Center
How much is shipping?
How much is shipping?
United States: Free shipping
International: $6.99 first item + $1.99 each additional.
Can I expedite my order?
Can I expedite my order?
Expedited shipping is not available; all items are custom-made.
Can I deliver to multiple addresses?
Can I deliver to multiple addresses?
No, place separate orders for different addresses.
Will I be charged VAT taxes?
Will I be charged VAT taxes?
US shipments: recipient pays local taxes/duties.
UK/EU shipments: 20% VAT applies.
Do you alert us once our order ships?
Do you alert us once our order ships?
Yes, tracking info is emailed when your order ships.
Where do I get tracking info?
Where do I get tracking info?
Tracking details are sent by email once shipped.
Have not received my order yet, now what?
Have not received my order yet, now what?
Check tracking first. If delivered but not received, wait a few days then contact us.
Ordering
What payment methods do you accept?
What payment methods do you accept?
PayPal,Other payment methods will be gradually opened up
What is your ordering process?
What is your ordering process?
1. Add items to cart
2. Enter billing & shipping info
3. Choose shipping method
4. Checkout
What should I do if I made a mistake on my order?
What should I do if I made a mistake on my order?
Contact us immediately by email or phone: viiwiiservice@163.com
How do I apply a coupon code?
How do I apply a coupon code?
Enter the code in your cart or during checkout and click apply.
How do I change my order?
How do I change my order?
Email us with your requested changes: viiwiiservice@163.com
Can I cancel my order?
Can I cancel my order?
Only possible before production. Email viiwiiservice@163.com for cancellation and a full refund.
Replacements, Exchanges, and Returns
What is your return policy?
What is your return policy?
We offer a 30 day return and exchange service, but it is subject to confirmation through email communication
What if my product is unsatisfactory?
What if my product is unsatisfactory?
Email viiwiiservice@163.com with photos. Approved claims get a replacement. Customers pay return shipping unless instructed.
What if my order is defective, wrong size, or incorrect?
What if my order is defective, wrong size, or incorrect?
Email photos to viiwiiservice@163.com. Replacement will be sent within 72 business hours.
What should I do in case of late or missing refunds?
What should I do in case of late or missing refunds?
Check your PAYPAL card first. If missing, contact viiwiiservice@163.com.
Who pays shipping fees for exchanges or returns?
Who pays shipping fees for exchanges or returns?
Customers pay return shipping. Refunds will deduct return cost. For items over $30, use trackable shipping or insurance.
