We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Proof of purchase is required.
How to Start a Return
To initiate a return, please contact us at viiwiiservice@163.com.
Returns must be sent to the following address:
4278 N Harbor Blvd, Fullerton, CA 92835, USA
Items returned without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (food, plants, etc.)
Custom or personalized products
Personal care items for hygiene reasons
Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable.
Exchanges
The fastest way to get a replacement is to return the original item. Once your return is approved, you can place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. Items must be unused and in original packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at viiwiiservice@163.com.
